Bank of America
Fraud Client Services Representatives - ATM Debit - 2nd shift
Newark · Full-time · Posted Oct 26, 2026
- Experience
- 1+ years of customer/client service experience required; desired: 1+ years in banking/financial industry or 2+ years in client service.
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Handles inbound client calls, chats, and emails to resolve fraud-related requests, maintain accounts, and provide appropriate solutions and service.
What you'll do
- Identify client needs and recommend solutions when fraud is identified; resolve problems and perform account maintenance.
- Record interaction data accurately and escalate matters requiring risk review, exception handling, or further analysis.
- Apply updates and learning materials in client conversations while following regulations, procedures, and financial controls.
What they ask for
- At least 1 year of customer/client service experience, including handling difficult client situations.
- Intermediate proficiency with computers and current technology.
- Effective client communication, active engagement, and ability to resolve complex problems.
- Reliable attendance and ability to work the agreed schedule, including weekends and holidays.
Nice to have
- At least 1 year of banking or financial industry experience.
- At least 2 years of client service experience.
Model-written summary · the original posting is authoritative