Bank of America
Fraud Servicing ATM/Zelle Class- 2nd Shift
Fort Worth · Full-time · Posted Oct 26, 2026
- Experience
- 1+ years of customer/client service experience required; 1+ years in banking/financial industry and 2+ years in client service desired.
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Resolves clients’ multi-product fraud requests in an inbound contact center through calls, chats, or emails, providing account support and a positive client experience.
What you'll do
- Identify client needs and recommend solutions when fraud is identified; answer questions, resolve problems, and perform account maintenance.
- Accurately record interaction data and escalate matters requiring risk review, exception handling, or further analysis.
- Apply updates and learning materials while serving clients, and comply with regulations, bank procedures, and financial controls.
What they ask for
- At least 1 year of customer/client service experience, including handling difficult client situations.
- Intermediate computer and current technology proficiency.
- Effective client communication and ability to engage clients, explain information plainly, build rapport, and handle objections.
- Reliable attendance and ability to adhere to the agreed schedule, including handling calls immediately on weekends and holidays.
Nice to have
- At least 1 year of banking/financial industry experience.
- At least 2 years of client service experience.
Model-written summary · the original posting is authoritative