Bank of America
Fraud Servicing ATM/Zelle Class - Bilingual (Spanish) - 1st Shift
Fort Worth · Full-time · Posted Oct 26, 2026
- Experience
- 1+ years of customer/client service experience required; desired: 1+ years in banking/financial services or 2+ years in client service.
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Resolves clients’ multi-product fraud requests in an inbound contact center through calls, chats, and emails, including problem resolution, account maintenance, and digital-solution guidance.
What you'll do
- Identify client needs and recommend solutions when fraud is identified; answer questions and resolve problems.
- Accurately record interaction data and escalate cases requiring risk review, exception handling, or further analysis.
- Apply updates and learning materials while serving clients and comply with regulations, bank procedures, and financial controls.
What they ask for
- Fluent in Spanish.
- At least 1 year of customer/client service experience, including handling difficult client situations.
- Intermediate computer and current technology proficiency.
- Reliable attendance and ability to follow the agreed schedule, including handling calls on weekends and holidays.
Nice to have
- At least 1 year of banking or financial industry experience.
- At least 2 years of client service experience.
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