Bank of America
Fraud Servicing ATM/Zelle Class - Bilingual (Spanish) - 2nd Shift
Fort Worth · Full-time · Posted Oct 26, 2026
- Experience
- 1+ years of customer/client service experience; desired: 1+ years in banking/financial industry or 2+ years in client service.
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Handles inbound client requests related to ATM, debit, and Zelle fraud, resolving issues and providing accurate, personalized service.
What you'll do
- Identify client needs and recommend solutions when fraud is identified; answer questions, resolve problems, and perform account maintenance.
- Accurately record interaction data and escalate cases requiring risk review, exception handling, or further analysis.
- Apply policy and procedural updates while delivering compliant service and identifying opportunities to use digital solutions.
What they ask for
- At least 1 year of customer/client service experience, including handling difficult client situations.
- Fluent in Spanish.
- Intermediate computer and current technology proficiency.
- Reliable attendance, ability to meet the agreed schedule, and availability to handle calls including weekends and holidays.
Nice to have
- At least 1 year of banking or financial industry experience.
- At least 2 years of client service experience.
Model-written summary · the original posting is authoritative