Bank of America
Lead Operations Representative
Newark · Full-time · Posted Oct 9, 2026
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Handles daily operations workflows, including safe deposit box account processing, customer property and information, queries, and process improvements while meeting deadlines and supporting teammates and business partners.
What you'll do
- Complete operational workflows and item-processing activities; respond to queries across one or more lines of business.
- Maintain operational and financial controls, meet deadlines, and contribute functional expertise to projects and process improvements.
- Guide less experienced team members and assist internal business partners with escalations and discrepancies.
What they ask for
- Ability to move about the production floor and lift 25–30 pounds.
- Strong attention to detail and accuracy when researching and maintaining safe deposit box accounts.
- Ability to handle sensitive customer property and confidential information with sound judgment.
- Proficiency with Microsoft Office and accurate data collection and entry.
Nice to have
- Experience with safe deposit box, unclaimed property, escheatment, or due diligence processes.
- Familiarity with Tracker PRO, APECS, SA99, SBDOMS, or OneService.
Tools
Microsoft Office, Tracker PRO, APECS, SA99, SBDOMS, OneService
Model-written summary · the original posting is authoritative