Bank of America
Operations Analyst - Global Investigations ACH Customer Service
Scranton · Full-time · Posted Oct 27, 2026
- Experience
- Minimum 1 year of customer service and/or call center experience; minimum 1 year in a high-volume, deadline-driven production operations environment.
About the job
Analyzes, researches, and resolves ACH transaction issues in a call center environment, while supporting operational processes and reporting.
What you'll do
- Researches and resolves varied ACH transaction problems and client issues.
- Inspects and interprets data to identify issues and trends and validate operational processes.
- Supports implementation, documentation, monitoring, and procedural guidance for products, services, and operational solutions.
What they ask for
- At least 1 year of customer service and/or call center experience.
- At least 1 year in a high-volume, deadline-driven production operations environment.
- Professional phone and email communication, strong attention to detail, and ability to follow detailed procedures and operational controls.
- Working knowledge of Microsoft Outlook, Excel, Teams, and other standard business applications.
Nice to have
- Experience in ACH, payment operations, transaction processing, banking operations, or a comparable financial-services environment.
Tools
Microsoft Outlook, Excel, Teams
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