Bank of America
Operations Consultant - Enterprise Correspondence Operations
Jacksonville +4 · Full-time · Posted Oct 22, 2026
- Location
- Jacksonville
Charlotte
Addison
Plano
Fort Worth - Experience
- 3 to 5 years in data mapping, business analysis, or requirements management, and 3 to 5 years leading large-scale initiatives. Desired: 5+ years of project management or operational management skills or related experience.
About the job
Leads correspondence data mapping and implementation, coordinating business and technology teams to deliver governed letter content across print and digital channels.
What you'll do
- Translate correspondence requirements into data mapping specifications and maintain mapping documentation and governance.
- Manage mapping work through reviews, approvals, development handoff, provisioning, and implementation readiness; resolve discrepancies and risks with partners.
- Coordinate correspondence solution delivery, release readiness, issue resolution, and continuous improvement across project teams.
What they ask for
- 3 to 5 years of experience in data mapping, business analysis, or requirements management.
- 3 to 5 years experience leading large-scale initiatives across multiple business and technology teams with competing timelines.
- Strong analytical, problem-solving, stakeholder management, communication, and influence skills.
- Proficient in Microsoft Office Applications (Word, Excel, Outlook).
Nice to have
- Jira and Agile methodology; experience with Messagepoint, C3/PAS, and SWFT.
- 5+ years of project management or operational management skills or related experience; operational process or process design experience.
Tools
Microsoft Office Applications (Word, Excel, Outlook), Jira, Agile, Messagepoint, C3/PAS, SWFT, MessagePoint, Exstream
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