Bank of America
Ops Professional – Investigations Analyst Manager
Jacksonville +6 · Manager · Full-time · Posted Oct 14, 2026
- Location
- Jacksonville
Addison
Plano
Fort Worth
Tampa
Phoenix
Charlotte - Experience
- 3+ years in Anti-Money Laundering, Financial Crimes, Fraud, Investigations, or related risk management functions (desired).
About the job
Leads an investigations analyst team, overseeing investigative quality, productivity, risk management, and regulatory compliance.
What you'll do
- Lead, coach, and develop investigators to meet production, quality, and service expectations.
- Guide complex investigations and escalation decisions; review findings and support timely, accurate SAR completion.
- Monitor team performance, communicate investigative trends and risks, and implement process improvements.
What they ask for
- Demonstrated leadership ability to coach, develop, and motivate others.
- Strong verbal and written communication, analytical, critical-thinking, and problem-solving skills.
- Ability to make sound risk-based decisions and manage competing priorities.
- Strong collaboration, organization, accountability, and attention to detail; able to learn investigative systems and tools.
Nice to have
- Prior leadership, mentoring, workflow coordination, coaching, or performance-guidance experience.
- Familiarity with transaction monitoring and case management systems; CAMS certification or willingness to obtain it.
Tools
transaction monitoring systems, case management systems
Model-written summary · the original posting is authoritative