Bank of America
Preferred - Deposits 2nd Shift
Fort Worth · Full-time · Posted Oct 1, 2026
- Experience
- 1+ years of customer/client service experience, including difficult client situations; desired: 1+ years in banking/financial industry and 1+ years in client service.
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Resolves routine client requests in an inbound contact center by answering questions, addressing problems, maintaining accounts, and recommending relevant digital solutions.
What you'll do
- Identify client needs and recommend solutions when fraud is identified; escalate items requiring risk review or further analysis.
- Accurately record interaction data and apply updates and learning materials in client conversations.
- Deliver compliant, accurate service while resolving client issues and maintaining accounts.
What they ask for
- At least 1 year of customer/client service experience, including handling difficult client situations.
- Intermediate computer and current technology proficiency.
- Effective client communication, active listening, and ability to engage clients, build rapport, and handle objections.
- Reliable attendance and ability to work the agreed schedule, including weekends and holidays.
Nice to have
- At least 1 year of banking/financial industry experience.
- At least 1 year of experience in a client service capacity.
Model-written summary · the original posting is authoritative