Bank of America
Preferred Small Business ATM Fraud Service; 1st shift
Newark · Full-time · Posted Aug 17, 2023
- Experience
- At least 1 year of customer/client service experience is required; preferred experience includes 1+ years in banking/financial services or 2+ years in client service.
About the job
Resolves clients’ multi-product fraud-related requests in an inbound contact center through calls, chats, and emails, providing account support and clear resolutions.
What you'll do
- Identify client needs and recommend solutions when fraud is identified; answer questions, resolve problems, and perform account maintenance.
- Record interaction data accurately and escalate cases requiring risk review, exception handling, or further analysis.
- Apply policy and learning updates while delivering efficient service and identifying opportunities to use digital solutions.
What they ask for
- At least 1 year of customer/client service experience, including handling difficult client situations.
- Intermediate proficiency with computers and current technology.
- Effective client communication, active listening, and ability to resolve complex client problems.
- Reliable attendance, schedule adherence, and availability to handle calls including weekends and holidays.
Nice to have
- At least 1 year of banking/financial industry experience.
- At least 2 years of client service experience.
Model-written summary · the original posting is authoritative