Bank of America
Process Design Consultant II
Charlotte +4 · Full-time · Posted Oct 28, 2026
- Location
- Charlotte
Tampa
Jacksonville
Plano
Newark
About the job
Supports Global Operations as a process engineer, improving and documenting processes, reducing risk, and implementing continuous-improvement solutions.
What you'll do
- Train and coach process owners; oversee process documentation, mapping, and compliance with enterprise standards.
- Identify process improvements, mitigate risks, and design solutions that improve efficiency, controls, and sustainability.
- Use data to analyze complex problems, develop business-case benefits, and collaborate with business partners on implementation.
What they ask for
- Experience in process reengineering, improvement, and design, with a track record of quantifiable business results.
- Ability to use data to communicate insights and deliver executive communications.
- Experience coaching or mentoring people at all levels on process improvement.
- Strong communication, influence, collaboration, and critical-thinking skills; ability to navigate ambiguity.
Nice to have
- Global Ops Process Management Certification or Six Sigma Green, Black, or Master Black Belt (or equivalent).
- Operations background or knowledge of the Single Process Inventory; risk management expertise is also desired.
AI focus
Leverage AI/LLMs to establish and implement a continuous-improvement model.
Model-written summary · the original posting is authoritative