Bank of America
Process Design Consultant II/ Solution Manager - Outbound Correspondence
Newark +4 · Manager · Full-time · Posted Oct 22, 2026
- Location
- Newark
Charlotte
Plano
Fort Worth
College Park - Experience
- Extensive experience designing, managing, and implementing strategic change and major initiatives; desired: 3+ years of process design experience.
About the job
Develops and maintains strategic solutions and operational requirements for Outbound Correspondence capabilities, leading process improvement and transformation initiatives across Enterprise Transaction Services.
What you'll do
- Designs and implements solutions to improve efficiency, quality, controls, and sustainability.
- Partners with business, technology, architecture, product, and delivery teams to define requirements and guide implementation.
- Leads change-management deliverables, including project charters, SIPOC and RACI maps, risk assessments, and control plans.
What they ask for
- Extensive experience designing, managing, and implementing strategic change and major initiatives.
- Solid acumen across the BAC enterprise, particularly regarding change policies and standards.
- Executive-level communication and leadership skills.
- Experience with Microsoft PowerPoint, Word, Excel, Visio, OneNote, CoPilot, and SharePoint.
Nice to have
- Advanced degree in Business, Industrial Engineering, Operations Research, or a similar field of study.
- 3+ years of process design experience; Six Sigma certification, Agile project management, Business Process Management technology, or Outbound Correspondence applications knowledge.
Tools
Microsoft PowerPoint, Word, Excel, Visio, OneNote, CoPilot, SharePoint
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