Bank of America
Quality Consultant
Tampa +8 · Full-time · Posted Oct 29, 2026
- Location
- Tampa
Addison
Jacksonville
Phoenix
Plano
Chandler
Fort Worth
Greensboro
Newark - Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Evaluates calls, transactions, chats, and cases for compliance with bank processes and regulatory standards, documents findings, provides feedback, and recommends process improvements.
What you'll do
- Evaluate calls, transactions, and cases for adherence to policies, procedures, and standards.
- Document quality issues and performance measures, and provide feedback or recommended actions.
- Analyze current processes and recommend workflow improvements to quality and productivity.
What they ask for
- High School Diploma / GED / Secondary School or equivalent
- Must be meeting or exceeding current production and quality goals
- Proficiency in Excel, including basic and complex formulas and interpreting large amounts of distinct data
- Strong problem-solving, decision-making, communication, time-management, and organizational skills
Nice to have
- Ability to identify root cause analysis
- Ability to create and/or run macros and pivot tables
Tools
Excel, MS Word, MS Excel, PowerPoint, Microsoft Edge, Chrome
Model-written summary · the original posting is authoritative