Bank of America
Research & Adjustments Rep III - Cash and Transportation
Dallas · Full-time · Posted Oct 19, 2026
- Experience
- 4+ years in Cash & Transportation Services, cash operations, accounting, transaction research, or related financial services operations.
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Resolves cash and transportation research and adjustment inquiries, including complex escalations, by investigating transaction discrepancies and determining appropriate resolutions and accounting entries.
What you'll do
- Investigate and resolve routine and complex transaction inquiries, including escalated or aged risk cases.
- Communicate with business partners, document client actions, and maintain high-volume portfolios.
- Support procedure reviews and improvements to process efficiency, accuracy, and operational controls.
What they ask for
- 4+ years of experience in Cash & Transportation Services, cash operations, accounting, transaction research, or related financial services operations.
- Experience applying accounting principles and analytical skills to investigate transaction discrepancies and determine resolutions.
- Experience partnering with Risk and business partners on control concerns, processing issues, and operational changes.
- Ability to conduct detailed research, manage priorities to service and quality targets, apply judgment, and identify or escalate risks.
Nice to have
- Experience partnering with operations and cross-functional business partners on discrepancies, operational issues, and escalations.
- Financial Center frontline experience.
Model-written summary · the original posting is authoritative