Bank of America
Research & Adjustments Rep III
Saint Louis · Full-time · Posted Sep 17, 2024
- Experience
- 1 year or more of successful experience working in a heavily process driven environment.
About the job
Resolves research and adjustment inquiries by investigating account discrepancies, determining accounting entries, and handling complex or escalated cases.
What you'll do
- Investigates incoming inquiries, resolves differences, and determines appropriate dispositions and accounting entries.
- Handles complex, time-sensitive exceptions and escalations through clear email and phone communication.
- Maintains high-volume portfolios, performs account maintenance, documents client actions, and supports procedure reviews.
What they ask for
- Intermediate-level experience with Excel and Power Point.
- At least 1 year of successful experience in a heavily process-driven environment.
- Ability to analyze information from multiple sources, make reasoned judgments, and conduct detailed comparative analysis.
- Strong accuracy, communication, and ability to use multiple software applications in deadline-driven processes.
Nice to have
- Ability to handle ambiguity and adapt to changing circumstances.
- Proactive, results-focused work ethic.
Tools
Excel, Power Point
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