Bank of America
Senior Operations Consultant
Jacksonville · Senior · Full-time · Posted Sep 28, 2026
- Experience
- Minimum of 3 years of relevant operations, process improvement, or business support experience; experience leading projects.
About the job
Resolves complex operational problems and leads process improvement projects, including designing and implementing solutions across multiple sites or business units.
What you'll do
- Analyze workflows and pain points, develop improvement recommendations and business cases, and drive implementation.
- Coordinate project tasks, track deliverables and progress, and support operations teams and stakeholders.
- Manage project risks, maintain documentation, and identify opportunities for operational improvement.
What they ask for
- At least 3 years of relevant operations, process improvement, or business support experience.
- Experience leading projects.
- Proficient with MS Office - Excel.
- Operational risk / controls, process optimization, business operations or support functions, and data-driven sorting and compiling.
Nice to have
- Legal documentation review experience.
- Commercial lending experience.
Tools
MS Office - Excel
Model-written summary · the original posting is authoritative