Bank of America
Senior Operations Manager - Enterprise Transaction Services
Dallas · Manager · Full-time · Posted Oct 19, 2026
- Experience
- 5+ years in the specified operational areas; people management experience required, with teams of preferably 15+ employees.
About the job
Manages an internal operations unit, leading staff and overseeing high-volume transaction processes, compliance, performance, budgets, and continuous improvement.
What you'll do
- Leads staffing, coaching, training, performance management, and employee development.
- Oversees end-to-end operations to ensure compliance with bank and regulatory policies and procedures.
- Improves processes and monitors operational metrics, budgets, expenses, reporting, and forecasts.
What they ask for
- 5+ years of experience in Cash & Transportation Services, high-volume transaction processing, payment operations, or a related operational environment.
- People management experience leading operational teams in a high-volume, SLA-driven environment.
- Experience leading and developing teams, including coaching and performance management.
- Knowledge of operational risk, compliance, and process improvement.
Nice to have
- Leading teams of preferably 15+ employees.
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