Bank of America
Senior Technology Manager- Global Financial Crimes
Plano · Manager · Full-time · Posted Sep 16, 2026
- Experience
- 10+ years; no alternative stated.
About the job
Leads production support for Bank of America’s Global Financial Crimes Sanctions applications, focusing on stability, incident response, risk controls, resiliency, and continuous service improvement.
What you'll do
- Lead day-to-day production support, incident response, service restoration, and root cause analysis for critical applications.
- Manage application health, operational risk, audits, compliance, resiliency, batch processing, and disaster recovery readiness.
- Lead and develop support teams, partner with business and technology stakeholders, and drive automation, observability, and service improvements.
What they ask for
- 10+ years of experience supporting enterprise applications in large-scale, highly regulated environments.
- Proven experience leading production support teams and managing mission-critical applications; experience in financial services, banking, or another regulated industry.
- Hands-on experience with Unix/Linux environments, SQL, Autosys or comparable scheduling platforms, and monitoring tools including Splunk and Dynatrace.
- Strong understanding of ITIL practices and operational risk, audit, control, and compliance requirements.
Nice to have
- Familiarity with ServiceNow, Remedy, MyITSM, or other enterprise service management platforms; knowledge of SRE practices.
- Experience with Hadoop ecosystem technologies, Informatica and ETL processes, or operational transformation and automation.
Tools
Unix/Linux, SQL, Autosys, Splunk, Dynatrace, ServiceNow, Hadoop, Informatica
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