Bank of America
Service Delivery Exec (GHR) - Payroll
Charlotte · Full-time · Posted Oct 28, 2026
- Experience
- 10+ years of U.S. payroll operations experience; currently in a senior leadership role managing large, multi-level payroll teams.
- Education
- Bachelor's degree or equivalent experience
About the job
Leads strategy, delivery, and continuous improvement for enterprise payroll operations and related Global Human Resources programs, with a focus on Workday Payroll.
What you'll do
- Sets team priorities and oversees payroll programs, processes, resources, budgets, and project funding.
- Manages vendor partnerships and drives data-informed operational efficiency and service performance.
- Establishes controls and governance to manage compliance and operational risk, and resolves complex operational issues.
What they ask for
- 10+ years of U.S. payroll operations experience, currently in a senior leadership role managing large, multi-level payroll teams.
- Track record leading enterprise-scale payroll operations for a complex organization of 100,000+ employees.
- Deep, hands-on Workday Payroll expertise, including end-to-end payroll processes, integrations, releases, configuration, and testing.
- Experience designing and operating payroll controls; managing vendors; and leading quarterly and year-end payroll processes.
Nice to have
- Global payroll operations or transformation experience, including multiple countries, providers, or regional delivery models.
- Professional payroll certification preferred, such as Certified Payroll Professional (CPP), a global payroll certification, or Workday Pro Payroll.
Tools
Workday Payroll
Model-written summary · the original posting is authoritative