Bank of America
Sr Cust Serv Specialist
Phoenix · Senior · Full-time · Posted Sep 23, 2026
- Experience
- Preferred: 1+ years in a client-facing service setting; 1-2 years in the Banking/Financial Industry.
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Supports internal and external clients by understanding their needs, resolving complex service issues, and documenting interactions accurately.
What you'll do
- Advocate for clients and provide clear, empathetic service, including handling difficult situations.
- Analyze problems, prioritize steps, and select solutions to resolve client issues.
- Use multiple software applications and keep current with software and process updates.
What they ask for
- Customer focus, empathy, and strong interpersonal verbal and written communication skills.
- Ability to analyze complex problems and use multiple software applications to execute processes.
- Ability to work Saturday hours as required.
- High School Diploma / GED / Secondary School or equivalent.
Nice to have
- 1+ years of experience working with clients and handling difficult client situations in a service setting.
- 1-2 years of experience in the Banking/Financial Industry; basic understanding of banking product and operations or estate settlement.
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