Bank of America
Sr. Service Specialist - Bilingual – English / Portuguese
Hialeah · Senior · Full-time · Posted Oct 23, 2026
- Experience
- 1+ years of Banking/Financial industry experience and 1+ years of experience working with customers.
About the job
Serves as the first point of contact for high-revenue clients, handling inquiries about electronic banking, treasury, cash management, card, and depository products by email or phone.
What you'll do
- Respond to and resolve client requests received by email or phone.
- Research inquiries, use bank systems to support requests, and provide technical support when needed.
- Work with clients and internal business partners to resolve issues and strengthen relationships.
What they ask for
- Bilingual English and Portuguese.
- At least 1 year of banking or financial industry experience.
- At least 1 year of experience working with customers.
- Strong attention to detail, communication, active listening, time management, critical thinking, and problem-solving skills.
Nice to have
- Spanish is a plus (the posting also separately states “Spanish required, Portuguese a plus”).
- Microsoft Office skills, including Outlook, Excel, PowerPoint, Word, and Copilot.
Tools
Outlook, Excel, PowerPoint, Word, Copilot
Model-written summary · the original posting is authoritative