Bank of America
Wealth Management Fraud & Claims - Sr. Fraud Analyst
Pennington +2 · Senior · Full-time · Posted Jun 2, 2025
- Location
- Pennington
Chandler
Newark - Experience
- 1+ years of fraud servicing or call center experience.
About the job
Handles complex and escalated client fraud cases, investigates suspicious activity, and supports banking claims while protecting clients and restoring confidence.
What you'll do
- Investigate suspected fraud and handle claim initiation, inquiries, and status updates across wealth banking products.
- Manage high-risk banking activity to approve legitimate transactions, reduce client impact, and restrict accounts when needed.
- Support fraud strategy testing, vulnerability reviews, and incident-response triage.
What they ask for
- 1+ years of fraud servicing or call center experience.
- Strong analytical and organizational skills, including solving complex problems.
- Ability to communicate effectively with clients while navigating multiple screens and handling objections.
- Intermediate computer and current-technology proficiency.
Nice to have
- Experience in a call center or financial/banking center.
- Fraud Detection and Prevention or Credit Risk experience.
Pay
$24.04 - $31.25 USD hourly pay (base salary; not incentive eligible)
Model-written summary · the original posting is authoritative