Basata
Growth Partner
Tempe, Arizona +1 · On-site · Full-time · Posted May 25, 2026
- Location
- Tempe, Arizona
Remote - Frequent Travel Required - Experience
- 5+ years in customer success, account management, or a similar role.
About the job
Advise medical practices on using Basata’s platform to improve referral workflows, patient access, and practice growth while managing customer relationships, adoption, and retention.
What you'll do
- Manage a portfolio of medical practice customers, lead business reviews, and identify opportunities and account risks.
- Coach and train practice staff on platform workflows and features to improve adoption and referral conversion.
- Monitor customer health, support retention and expansion, and relay structured feedback to internal teams.
What they ask for
- Experience working within and leading medical practices, with end-to-end understanding of their operations.
- 5+ years of experience in customer success, account management, or a similar role.
- Expertise in healthcare workflows, including referral management, front office operations, call center dynamics, and revenue cycle.
- Track record managing a book of business with accountability for retention or growth outcomes.
Nice to have
- Experience at an early-stage or high-growth SaaS company.
- Background in health tech, digital health, or practice management software; familiarity with referral management or patient access workflows.
Tools
HubSpot
Model-written summary · the original posting is authoritative