Base Power
Member Experience Associate
Austin, TX · On-site · Full-time · Posted Oct 9, 2026
- Experience
- 0-5 years of experience.
About the job
Provides customer support to Base Power members across communication channels, resolves product issues, supports onboarding, and relays customer feedback to internal teams.
What you'll do
- Engage with members by phone, email, text, and other channels; troubleshoot and resolve product issues.
- Track and prioritize interactions, support onboarding, and maintain documentation and team resources.
- Collaborate with engineering, marketing, and operations to improve processes and share member feedback.
What they ask for
- Strong writing skills, including excellent grammar, tone, and clarity.
- Ability to analyze and resolve complex issues, manage multiple inquiries, and meet deadlines and response-time goals.
- Attention to detail, adaptability in a fast-paced environment, and ability to remain calm and de-escalate difficult situations.
- Tech savvy and able to quickly learn new tools and systems.
Model-written summary · the original posting is authoritative