Base Power
Member Experience Operations, Content Strategy
Austin, TX · On-site · Full-time · Posted Jul 28, 2026
- Experience
- 3–7+ years; no alternatives stated.
About the job
Own Base’s post-sale member experience through self-service content, lifecycle communications, and in-product education that reduce friction and improve engagement and retention.
What you'll do
- Build and improve a self-service knowledge base and own Help Center content.
- Design, manage, and optimize post-sale communications across email, SMS, and push notifications.
- Own in-product content and map the member journey, collaborating across teams to improve the experience.
What they ask for
- 3–7+ years in customer support, customer experience, content strategy, communication, customer education, or a similar function at a fast-paced consumer company.
- Direct experience owning a customer's end-to-end experience.
- Exceptional copywriting skills and hands-on experience building and optimizing lifecycle journeys in various tools.
- Data-driven measurement, strong organization, and ability to work cross-functionally.
Tools
CRM, email, SMS
Model-written summary · the original posting is authoritative