Member Experience, Strategy and Operations

What you'll do

• Identify member pain points and address root causes through process, tooling, messaging, or engineering changes.
• Build analyses, dashboards, and forecasts to guide decisions and track outcomes.
• Lead cross-functional work from kickoff through launch and improve scalable team processes.

What they ask for

• Demonstrated ownership of results in a fast-moving, loosely defined environment.
• Strong analytical skills, including comfort with spreadsheets or SQL.
• Clear, concise written and verbal communication, including the ability to align cross-functional partners.
• Ability to learn complicated, technical areas quickly and make an impact in weeks.

Tools

SQL