Base Power
Product, Member Experience
Austin, TX · On-site · Full-time · Posted Sep 4, 2026
- Experience
- 3–7+ years; the posting does not specify alternatives beyond the listed functions.
About the job
Own and improve Base’s post-sale member experience, from onboarding and installation through ongoing membership, across product touchpoints, communications, and self-service support.
What you'll do
- Map the member journey and address bottlenecks with product interventions that reduce friction and build confidence.
- Own in-product education and maintain a self-service Help Center.
- Design, manage, and optimize post-sale lifecycle communications across email, SMS, and push notifications.
What they ask for
- 3–7+ years in product management, product marketing, customer experience program management, or a similar function at a fast-paced consumer company.
- Direct experience owning the end-to-end customer experience.
- Hands-on experience building and optimizing lifecycle journeys in various tools.
- Ability to work cross-functionally and manage multiple active sequences and product touchpoints.
Tools
CRM, email, SMS, push notifications
Model-written summary · the original posting is authoritative