Baseten
IT Support / Operations Engineer
$125K–$170K
San Francisco · Hybrid · Full-time · Posted Jul 30, 2026
- Experience
- 5+ years in IT support or IT operations; ideally at a fast-growing company.
About the job
Provides day-to-day IT support and operations, manages onboarding and office technology, and improves support workflows for a macOS-first team.
What you'll do
- Resolve hardware, software, and access issues; support onboarding, role changes, and offboarding.
- Maintain office IT, including conference rooms, AV, network, Wi-Fi, printers, assets, and vendor relationships.
- Create self-service resources and automate recurring support work using AI ITSM and existing tools.
What they ask for
- 5+ years in IT support or IT operations.
- Hands-on end-to-end macOS fleet support, including MDM, Apple Business Manager, AppleCare repairs, and device reimaging.
- Experience administering Google Workspace, Slack, and Zoom; setting up and troubleshooting conference room AV and office networks.
- Experience with automation or scripting; able to work in the San Francisco office 5 days a week and lift standard IT equipment.
Pay
$125K – $170K USD base salary
Tools
macOS, Windows, Kandji, Google Workspace, Slack, Zoom, Serval, Apple Business Manager
AI focus
Uses AI ITSM (Serval) and automates support workflows; no other specific AI work is stated.
Model-written summary · the original posting is authoritative