Baseten
IT Support / Operations Engineer (NY)
$125K–$170K
New York · Hybrid · Full-time · Posted Sep 30, 2026
- Experience
- 5+ years in IT support or IT operations; ideally at a fast-growing company.
About the job
Provides day-to-day IT support and operations, including onboarding, office technology, asset management, SaaS administration, and improving support workflows.
What you'll do
- Troubleshoot hardware, software, and access issues; support onboarding, role changes, and offboarding.
- Maintain office IT, including conference rooms, AV, network, Wi-Fi, and printers; support office buildouts and remote equipment logistics.
- Manage IT assets and delegated SaaS administration, and improve self-service resources and workflows through automation.
What they ask for
- 5+ years in IT support or IT operations.
- Hands-on macOS fleet support, including MDM enrollment and deployment, Apple Business Manager, AppleCare repairs, and device reimaging.
- Hands-on administration of Google Workspace, Slack, and Zoom.
- Experience with conference room, AV, and office network setup and troubleshooting; automation or scripting experience; ability to work in the San Francisco office 5 days a week and lift standard IT equipment.
Pay
$125K – $170K USD base salary
Tools
macOS, Windows, Kandji, Apple Business Manager, Google Workspace, Slack, Zoom, Serval
AI focus
Use and improve workflows in the AI ITSM (Serval), and collaborate with IT Engineering on integrations as needed.
Model-written summary · the original posting is authoritative