Basis
Customer Experience Associate
$70K–$110K
New York Office · Full-time · Posted Sep 14, 2026
- Experience
- 2–4 years in an analytical role; examples include management consulting, investment banking, or an operating role at a high-growth startup.
About the job
Own end-to-end customer support for Basis, resolve and escalate questions, create agent-usable documentation, and analyze ticket trends for company leadership.
What you'll do
- Manage customer questions across Slack, email, and chat; investigate, resolve, and escalate issues as needed.
- Turn resolved questions into help articles and runbooks for support agents.
- Structure and analyze ticket data, build reporting, and present trends to leadership.
What they ask for
- 2–4 years in an analytical role, such as management consulting, investment banking, or a high-growth startup operating role.
- Excellent written communication and storytelling skills.
- Ability to read technical error messages, navigate logs, and debug integrations.
- High attention to detail.
Nice to have
- Exposure to accounting, audit, or finance workflows.
- SQL or another query language for analyzing structured data.
Pay
$70K – $110K (base salary)
Tools
Slack, SQL
AI focus
Use AI in day-to-day work and form informed opinions about its strengths and limitations; the company builds production-scale AI agents.
Model-written summary · the original posting is authoritative