Basis
Customer Success Manager
$150K–$220K
New York Office · Manager · Full-time · Posted Jun 15, 2026
- Experience
- 3-5 years.
About the job
Own enterprise customer relationships at accounting firms, driving adoption, expansion, and renewals while helping build Basis’s customer success operations.
What you'll do
- Manage enterprise accounts from onboarding through renewal, including adoption, expansion, and retention.
- Develop customer success processes, including account health metrics, handoff playbooks, and renewal processes.
- Partner with deployment teams and Account Executives on customer handoffs, QBRs, and expansion opportunities.
What they ask for
- 3-5 years of experience owning enterprise customer relationships in customer success or account management.
- Direct ownership of renewal and expansion targets across six- and seven-figure enterprise accounts.
- Track record of driving adoption and retention across complex, multi-stakeholder accounts.
- Comfort holding senior-level conversations with firm partners and C-suite stakeholders.
Nice to have
- Background at a vertical SaaS or professional services platform.
- Experience selling into or supporting accounting, audit, or finance firms, or deploying AI products in regulated industries.
Pay
$150K – $220K (base salary)
Model-written summary · the original posting is authoritative