Bavardio
Customer Success Manager, Service Providers
Remote (US) · Manager · Full-time · Posted Oct 29, 2026
About the job
Own a portfolio of service-provider operator accounts, driving product adoption, training, measurable outcomes, renewals, and expansion while relaying customer feedback to the product team.
What you'll do
- Manage operator accounts from go-live through renewal and expansion; monitor account health and address usage friction.
- Train customer teams and lead regular working sessions with operator leaders using their data.
- Represent customer feedback internally with clear, actionable requests for the product team.
What they ask for
- Experience owning B2B software customer relationships with responsibility for adoption and renewal.
- Ability to train busy teams effectively.
- Comfort with numbers and ability to explain usage and outcome data clearly.
- Willingness to travel to customer sites and industry events a few times a quarter.
Nice to have
- Experience with internet service providers, telecom, utilities, or co-operatives.
- Experience in or alongside a contact center or NOC, or onboarding customers onto operations or customer service software.
Model-written summary · the original posting is authoritative