Beast Industries
Principal Product Manager, CX & Platform Integrity
$235K–$300K
Primary: Bay Area (San Francisco/Peninsula) +2 · Principal · Full-time · Posted Oct 7, 2026
- Location
- Primary: Bay Area (San Francisco/Peninsula)
Secondary: NYC
Corporate - Experience
- 10+ years in product management.
About the job
Sets product direction for the internal customer-support, identity, moderation, and enforcement tools used to support and safeguard members of a new consumer app.
What you'll do
- Own roadmaps and requirements for agent and investigator consoles, case management, moderation queues, enforcement, and data workflows.
- Define identity and age-verification, appeals, and automation processes with Engineering, Operations, Legal, and Product Policy.
- Set support and integrity metrics, sequence delivery, and lead beta and launch readiness.
What they ask for
- 10+ years in product management, leading large, ambiguous, cross-functional work from concept to measurable impact.
- Experience owning internal tools or platform products used daily by operations teams.
- Hands-on consumer-product experience with identity, age assurance, or consent flows.
- Experience with app store review, trust and safety or support tooling, build-vs-buy decisions, and third-party API integrations; technical fluency to scope SDK integrations.
Nice to have
- COPPA or comparable minor-safety experience; applied AI in support or safety, including evaluation and guardrails.
- Experience with listed CX, fraud, safety, age-assurance, or consent vendors; sweepstakes, contests, gaming, or live environments.
Pay
$235k - $300k base
Tools
APIs, webhooks, SDK
AI focus
Nice-to-have applied AI work in support or safety, including LLM-assisted triage and decision support with evaluation and guardrails.
Model-written summary · the original posting is authoritative