Bedrock Robotics
Customer Experience and Enablement Lead
San Francisco, CA +1 · Hybrid · Full-time · Posted Oct 14, 2026
- Location
- San Francisco, CA
Lockhart, TX - Experience
- 8+ years.
About the job
Designs scalable onboarding, training, and community programs that help Bedrock customers and field crews adopt autonomous equipment and provide feedback.
What you'll do
- Develop customer onboarding, training content, and reusable tools for Bedrock field teams.
- Build Bedrock University learning pathways and customer and field advisory-board programs.
- Measure crew readiness and training effectiveness, and use customer feedback to inform product and go-to-market work.
What they ask for
- 8+ years of experience in customer enablement, customer education, workforce development, training, community programs, partner engagement, or a comparable discipline.
- Strong writing and communication skills, including translating technical input into clear materials for varied audiences.
- Ability to build trust, facilitate participation, and coordinate multiple stakeholders from concept through delivery.
- Regular travel to customer sites, jobsites, training activities, and partner gatherings is required.
Nice to have
- Construction or field-operations experience.
- Experience building an academy, certification pathway, advisory-board program, or peer-learning community.
Model-written summary · the original posting is authoritative