Head of Bedrock Operations Center

What you'll do

• Develop the Operations Center’s operating model, staffing, leadership team, infrastructure, and coverage as the fleet grows.
• Lead round-the-clock remote assistance, tiered support, dispatch coordination, and incident command, with safety standards and escalation procedures.
• Track operational performance and drive improvements in machine uptime, response times, service quality, and machines supported per operator.

What they ask for

• 12+ years in operations leadership, including 5+ years building and leading 24/7 or mission-critical operations.
• Experience scaling an operations organization, including hiring and developing managers and shift leads and managing large hourly and/or contract workforces.
• Track record defining and managing SLAs, escalation paths, and incident response in safety-critical or high-availability environments.
• Experience influencing engineering, product, and commercial leaders; workforce planning, scheduling, and shift-based operations; strong communication and analytical skills.

Nice to have

• Experience with autonomous vehicles, robotics, trucking, aviation, mining, remote assistance, or teleoperation.
• Familiarity with heavy machinery, construction, industrial equipment support, fleet tools, multi-region operations, or Lean / Six Sigma.

Tools

SQL / BI tools

AI focus

Oversee autonomous machine operations and use intervention data with Autonomy Engineering to reduce interventions and improve machine autonomy.