Benchling
Customer Success Manager
$110K–$149K
San Francisco, CA · Hybrid · Manager · Full-time · Posted Oct 23, 2026
- Experience
- 4+ years in Customer Success, Professional Services, or Consulting in a SaaS software environment; alternatively, 2+ years of work experience with Life Sciences or Healthcare companies may satisfy the life-sciences qualification.
- Education
- BS or M.Sc in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field, or 2+ years of work experience with Life Sciences or Healthcare companies.
About the job
Advise Benchling customers on their science, goals, and deployments, using product data and cross-functional programs to improve adoption, value realization, and retention.
What you'll do
- Analyze customer usage and deployment health, and create telemetry programs and adoption strategies.
- Advise customers on Benchling and its AI capabilities, guiding them toward business and scientific outcomes.
- Partner with Sales, Product, and Professional Services on customer strategies, adoption campaigns, and Executive Business Reviews.
What they ask for
- BS or M.Sc in a related Life Science field, or 2+ years of work experience with Life Sciences or Healthcare companies; ideally in a lab or research setting.
- 4+ years of Customer Success, Professional Services, or Consulting experience in a SaaS software environment.
- Strong analytical, project management, communication, and relationship-building skills.
- Ability to travel 20-30% based on customer needs.
Nice to have
- Hands-on implementation experience.
Pay
$110,330 – $149,270 (base salary)
AI focus
Advise customers on Benchling AI capabilities and drive adoption of Benchling AI; the interview includes a brief AI-focused exercise or discussion.
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