Benchling
Global Program Manager
$152K–$242K
San Francisco, CA +1 · Hybrid · Manager · Full-time · Posted Oct 22, 2026
- Location
- San Francisco, CA
Boston, MA - Experience
- At least 10+ years; client-facing implementation, program leadership, and/or consulting experience.
- Education
- BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology.
About the job
Oversee post-sale programs for Benchling’s largest enterprise customers, coordinating implementation, customer success, and support to accelerate adoption, value, and account growth.
What you'll do
- Coordinate post-sale implementation, support, customer success, and optimization activities across enterprise accounts.
- Develop customer plans for implementation, governance, change management, risk, adoption, and success; align customer needs with the product roadmap.
- Partner with account teams and customer leaders to improve customer experience, grow accounts, and shape enterprise services strategy.
What they ask for
- Life Sciences R&D process and scientific-concept knowledge, with ability to engage scientific, informatics, IT, and executive audiences.
- At least 10+ years of client-facing implementation, program leadership, and/or consulting experience.
- Experience leading cross-functional post-sale teams and managing multi-workstream enterprise SaaS deployments, including scope, budgets, reporting, and project financials.
- Experience with services commercials, including SOWs, budgeting, resourcing, and change orders.
Nice to have
- GxP experience, including software validation (CSV), at a life sciences, biotech, or vertical SaaS company.
- BS or advanced degree in a life science field, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology.
Pay
$151,725 – $241,500 (base salary)
Tools
enterprise SaaS, GxP, CSV, SOWs
AI focus
The posting describes Benchling’s AI platform and AI scientist, and requires an AI-focused interview exercise or discussion, but does not specify AI duties for this role.
Model-written summary · the original posting is authoritative