Benchling
Leader, Account Management
$157K–$220K
San Francisco, CA +1 · Hybrid · Full-time · Posted Oct 6, 2026
- Location
- San Francisco, CA
Boston, MA - Experience
- 5+ years in a commercial SaaS function and 3+ years in a management role.
- Education
- Bachelor's degree in Life Sciences, Business, or a related field.
About the job
Leads Benchling’s Account Management team to improve customer renewals, retention, and expansion across biotech and pharmaceutical accounts.
What you'll do
- Manage, hire, mentor, and develop Account Managers; coach them on renewal strategy and customer business reviews.
- Drive renewal, retention, net revenue retention, forecasting, and expansion outcomes using account data and cross-functional coordination.
- Improve renewal processes and workflows, including by using AI tools and automation; support complex renewal negotiations and represent customer feedback internally.
What they ask for
- Bachelor's degree in Life Sciences, Business, or a related field.
- 5+ years of experience in Account Management, Renewals, Sales, or a related commercial function within SaaS.
- 3+ years in a management role.
- Strong understanding of Life Sciences R&D, process development, or related scientific domains.
Nice to have
- Experience working with or supporting the Benchling platform.
- Experience leading complex renewal negotiations, contraction mitigation, and expansion or upsell motions.
Pay
$157K – $220K USD base salary
Tools
Salesforce, Gainsight, Mode, Sigma, Claude
AI focus
Use AI tools and automation to reduce Account Manager toil and improve workflows; the interview includes an AI-focused exercise or discussion.
Model-written summary · the original posting is authoritative