Benchling
Solutions Delivery Manager
$154K–$208K
Boston, MA +1 · Hybrid · Manager · Full-time · Posted Aug 14, 2026
- Location
- Boston, MA
San Francisco, CA - Experience
- 6+ years of lab experience; 2+ years in customer service or customer-facing roles.
- Education
- Bachelor's degree in chemistry or a life sciences related field is required.
About the job
Develops and maintains scientific product solutions for Benchling’s Customer Experience team, advising customers and helping drive adoption of its chemistry product area.
What you'll do
- Partner with product, enablement, delivery, and customers to guide chemistry product adoption and shape solutions.
- Advise customer accounts and oversee service engagements to ensure high-quality delivery.
- Build solution assets and train the broader Customer Experience organization.
What they ask for
- 6+ years of lab experience in medicinal chemistry, PD chemistry, or a closely related field.
- 2+ years experience in customer service or customer-facing roles.
- Bachelor's degree in chemistry or a life sciences related field is required.
- Fluency in medicinal chemistry or PD chemistry and in a chemistry-focused lab informatics tool.
Nice to have
- Ph.D. in chemistry.
- Knowledge of Benchling’s Platform and solutions, and technical proficiency with Benchling products.
Pay
$154K – $208K USD base salary
AI focus
Benchling emphasizes AI fluency and requires an AI-focused interview exercise or discussion, but the role’s stated duties do not specify AI work.
Model-written summary · the original posting is authoritative