Benchling
Technical Account Manager
$93K–$126K
Boston, MA · Hybrid · Manager · Full-time · Posted Oct 15, 2026
- Experience
- 2+ years of active Benchling experience required.
- Education
- BS or M.Sc in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field.
About the job
Supports enterprise life science customers after go-live by managing Success Package delivery, optimizing Benchling instances, and leading customer-facing projects and escalations.
What you'll do
- Build customer relationships and manage multiple accounts as the primary contact for post-go-live Success Package delivery.
- Optimize and maintain customer Benchling tenants, mitigate risks, and coordinate with customers and internal teams.
- Plan and deliver Optimization Services Accelerators, including project scope, timelines, milestones, and deliverables.
What they ask for
- 2+ years of active Benchling experience and ability to independently lead customer-facing Benchling engagements.
- BS or M.Sc in Molecular Biology, Biochemistry, Genetics, Bioengineering, or a similar life science field.
- Experience in a lab or research setting.
- Strong communication and project management skills.
Nice to have
- Technical experience with SQL, API integration, or Python.
- Familiarity with GxP or validated environment requirements.
Pay
$92,978 – $125,794 (USD, base salary)
Tools
Benchling, LucidChart, Smartsheets, Jira, Certinia, SQL, API integration, Python
AI focus
The company is building an AI scientist and expects AI fluency; candidates complete a brief AI-focused exercise or discussion. No specific AI duties are stated for this role.
Model-written summary · the original posting is authoritative