BlackRock
Technical Support, Associate
$110K–$140K
New York, NY · Full-time · Posted Nov 2, 2026
About the job
Provides 24x7 executive end-user IT support, troubleshooting hardware, software, devices, and networks through remote and in-person service.
What you'll do
- Respond to support requests, diagnose and resolve end-user issues, and escalate high-impact problems while retaining responsibility.
- Install, configure, maintain, and troubleshoot workstations, applications, mobile devices, and related equipment; manage inventory and assets.
- Coordinate with other IT groups, support events and projects, document solutions, and participate in disaster recovery planning and testing.
What they ask for
- Comfort with on-call and weekend support; occasional travel may be required.
- Ability to multitask and familiarity with multimedia platforms such as Cisco WebEx, Zoom, and Teams.
- Experience with Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Citrix Gateway, VPN, and Dell/Mac/Apple hardware.
- Experience providing executive IT support, including to senior leaders and boards in the financial sector.
Nice to have
- Experience with aircraft and aviation hangar support.
- Experience with event support, sophisticated home networks, proactive support tools such as Splunk and Control Up, data privacy programs, satellite communications, Star Link, and burner devices.
Pay
USD$110,000.00 - USD$140,000.00 base salary
Tools
Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Cisco WebEx, Zoom
Model-written summary · the original posting is authoritative