Blacksmith
Technical Support Engineer
$160K–$180K
SF / NYC · Full-time · Posted Mar 4, 2026
About the job
Supports Blacksmith customers and the pre-sales team by diagnosing complex technical issues, coordinating resolutions, and improving support processes and the product.
What you'll do
- Reproduce customer issues and work with engineering to resolve them; identify issue trends and share feedback internally.
- Build tools, processes, and automations to diagnose issues and optimize service performance.
- Establish technical support engineering practices and collaborate cross-functionally on customer experience.
What they ask for
- Experience supporting customers on a highly technical product.
- Experience setting up AI/agent-native workflows; familiarity with Claude skills and MCP+CLI-based tooling.
- Ability to build scalable processes and automate manual support tasks.
- Customer-first approach and ability to work cross-functionally.
Nice to have
- Experience as an early Technical Support Engineer at a growth-stage business.
- Experience with large-scale distributed systems.
Pay
$160K – $180K USD base salary
Tools
Claude, MCP, CLI
AI focus
Set up AI/agent-native workflows and create AI-native leverage in support work.
Model-written summary · the original posting is authoritative