Bland
Enterprise Customer Success Manager
$120K–$180K
San Francisco · On-site · Manager · Full-time · Posted Apr 14, 2026
- Experience
- 5+ years in technical customer-facing roles.
- Visa sponsorship
- Bland participates in the E-Verify employment verification program; new hires must complete Form I-9, and employment will be verified through E-Verify.
About the job
Own enterprise customers’ post-sales journey, accelerate deployments, drive measurable outcomes and ROI, and identify opportunities for account growth.
What you'll do
- Guide customers from launch through production, removing blockers and helping them achieve KPIs and ROI.
- Partner with forward deployed engineers to resolve issues and provide technical guidance on best practices, features, and optimization.
- Build customer growth plans, communicate with executive and technical stakeholders, and drive adoption and expansion.
What they ask for
- 5+ years in technical customer-facing roles such as TAM, CSM, or Deployment Strategist, owning post-sales success and enterprise outcomes.
- Exposure to REST/JSON, logs, SQL, and production system integrations.
- Experience resolving complex escalations and incidents and communicating technical concepts to executive and practitioner audiences.
- Proven cross-functional collaboration with Sales and Engineering to drive adoption and growth.
Nice to have
- Startup or early-stage CSM experience; experience with AI/ML, conversational AI, or telephony systems.
- Familiarity with distributed systems, voice workflows, call flows, contact center technology, or building CSM playbooks and onboarding frameworks.
Pay
$120k – $180k USD base salary
Tools
REST/JSON, SQL
AI focus
Bring Bland’s AI phone agents into production for customers, guide adoption and optimization, and explain complex AI behavior to stakeholders.
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