Block
Business Systems Analyst, IT Vendor Operations
$63K–$126K
Bay Area, CA, United States of America +1 · Remote · Full-time · Posted Oct 6, 2026
- Location
- Bay Area, CA, United States of America
US - OR - Portland Metro - Remote - Experience
- Experience is requested, but no number of years is specified.
About the job
Provides IT vendor operations support by troubleshooting internal systems, managing access, and coordinating technical escalations between support teams and engineering.
What you'll do
- Triage and resolve technical tickets, investigate system issues, and escalate bugs to engineering.
- Administer and validate application access and system functionality for support teams.
- Coordinate incident escalations and improve workflows and troubleshooting documentation.
What they ask for
- Experience in IT support, business systems, or technical operations.
- Familiarity with Salesforce administration or configuration.
- Strong troubleshooting, analytical, and communication skills; able to interpret code, logs, and system configurations.
- Comfort using Jira or similar ticketing systems; methodical, organized, and detail-oriented.
Nice to have
- Experience with Amazon Connect, telephony, or contact center platforms; familiarity with Okta, IAM, or access management.
- Scripting or automation experience, such as Python or JavaScript.
Pay
$83,900 — $125,900 USD (base salary); $78,100 — $117,100 USD (base salary); $71,400 — $107,000 USD (base salary); $63,000 — $94,400 USD (base salary)
Tools
Salesforce (CF1), Amazon Connect, Toolbox, Regulator, Jira, Okta, GitHub, Google Workspace
AI focus
Uses AI-assisted development tools; the posting does not specify other AI work in the role.
Model-written summary · the original posting is authoritative