Block
Head of Seller Onboarding External Workforce Operations
$207K–$311K
Bay Area, CA, United States of America +1 · Remote · Director · Full-time · Posted Oct 6, 2026
- Location
- Bay Area, CA, United States of America
US - CA - San Francisco City - Remote - Experience
- 12+ years; no alternative stated.
About the job
Leads the global external workforce and partner strategy for Square seller onboarding, scaling partner delivery while improving seller outcomes, quality, and efficiency.
What you'll do
- Set workforce strategy and labor mix, including build-vs-buy recommendations and external capacity planning.
- Establish partner governance, SLAs, performance reviews, quality standards, and commercial coordination.
- Oversee vendor/BPO operating models and lead partner operations teams and cross-functional stakeholders.
What they ask for
- 12+ years of progressive experience in operations, vendor or partner management, BPO, procurement-adjacent work, or workforce strategy.
- Deep experience managing third-party providers, BPOs, vendors, or outsourced service delivery at scale.
- Strong knowledge of SLAs, partner governance, quality assurance, scorecards, and business reviews.
- Experience with build-vs-buy decisions, financial analysis, cost modeling, vendor spend, ROI, or capacity planning.
Nice to have
- Experience in fintech, commerce, SaaS implementation, customer operations, field services, or scaled services delivery.
Pay
$207,400 — $311,200 USD (base salary, Zone A); $207,400 — $311,200 USD (base salary, Zone B); $207,400 — $311,200 USD (base salary, Zone C); $207,400 — $311,200 USD (base salary, Zone D)
AI focus
Improve workflows and customer outcomes using AI.
Model-written summary · the original posting is authoritative