Block
Implementation Specialist
Bay Area, CA, United States of America +1 · Remote · Full-time · Posted Oct 28, 2026
- Location
- Bay Area, CA, United States of America
US - NY - NYC - Remote - Experience
- 2–4+ years; experience in onboarding, implementation, operations, account management, customer support, or customer success.
About the job
Onboard Square SMB and mid-market sellers by guiding implementation, training, launch readiness, and activation while coordinating with internal teams.
What you'll do
- Lead seller scoping and onboarding calls, provide tailored training, and support sellers after they begin transacting.
- Manage multiple onboarding engagements, track milestones and go-live readiness, and escalate blockers or complex needs.
- Improve onboarding processes and use AI to enhance seller experience or internal processes.
What they ask for
- 2–4+ years of experience in onboarding, implementation, operations, account management, customer support, or customer success.
- Demonstrated strong onboarding performance and experience managing multiple onboarding projects simultaneously.
- Excellent written and verbal communication skills, with strong time-management and organizational skills.
- Strong understanding and consistent usage of AI tools and platforms.
Nice to have
- Relevant industry experience in restaurant, services, or retail.
- Basic understanding of data analysis or reporting tools such as Looker or Salesforce.
Pay
$42.15 — $63.23 USD (base salary); $39.23 — $58.85 USD (base salary); $35.85 — $53.77 USD (base salary); $31.66 — $47.48 USD (base salary)
Tools
Square, Looker, Salesforce
AI focus
Use AI to improve the seller experience and automate or enhance internal processes; strong understanding and consistent usage of AI tools and platforms is required.
Model-written summary · the original posting is authoritative