Block
Staff Product Manager, Post-Checkout Experience
$168K–$297K
Bay Area, CA, United States of America +1 · Remote · Staff · Full-time · Posted Oct 6, 2026
- Location
- Bay Area, CA, United States of America
US - CA - San Francisco City - Remote - Experience
- 6+ years of product management experience.
About the job
Owns Square’s post-checkout experience across food ordering and retail ecommerce, from order tracking and delivery through customer support and resolution.
What you'll do
- Set product strategy and priorities, connecting improvements across teams and external partners.
- Shape customer journeys with design and engineering; prototype, test, and ship improvements using AI and developer tools.
- Measure outcomes using customer feedback and data, and refine experiences to improve trust, issue resolution, and repeat purchases.
What they ask for
- 6+ years of product management experience.
- Shipped customer-facing products at scale and demonstrated consumer product judgment.
- Hands-on experience using AI to prototype and automate work, and using GitHub or similar tools to submit a PR.
- Experience setting product direction, using customer research and behavioral data, and leading work across teams.
Nice to have
- Experience with consumer products, ecommerce, marketplaces, or customer support (not required).
Pay
$198,000 — $297,000 USD (base salary); $188,100 — $282,100 USD (base salary); $178,200 — $267,400 USD (base salary); $168,300 — $252,500 USD (base salary)
Tools
AI, GitHub
AI focus
Use AI to prototype, automate recurring work across research and product development, evaluate AI-generated work, and decide where AI or automation is appropriate versus human judgment.
Model-written summary · the original posting is authoritative