Blockit AI
Customer Success Manager
San Francisco · On-site · Manager · Full-time · Posted Sep 22, 2026
- Experience
- 3+ years in customer success, account management, or solutions; no alternatives stated.
About the job
Leads customer activation, adoption, and retention by onboarding accounts, supporting users, handling churn, and building scalable customer-success processes for Blockit’s AI scheduling agent.
What you'll do
- Run enterprise onboarding, pilots, and rollouts, including setup, admin training, and adoption reviews.
- Handle inbound support and product feedback; manage churn and identify expansion opportunities.
- Build usage and retention reporting, templates, runbooks, and quality processes for the AI support agent.
What they ask for
- 3+ years in customer success, account management, or solutions.
- Technical curiosity and ability to work effectively with engineers.
- Comfort with data and evidence-based commercial judgment.
- Exceptional writing and strong organization.
Nice to have
- Founding or first-CS-hire experience.
- Experience with horizontal productivity tools, or a network in venture capital, private equity, or professional services.
Tools
AI, SSO, Slack
AI focus
Supports customer success for an AI scheduling agent and builds the quality loop behind the AI support agent.
Model-written summary · the original posting is authoritative