Bloomberg
Team Leader – End User Device Support
$115K–$140K
New York · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years in end-user technology, device support, or IT support, including 1+ year in a leadership role.
About the job
Leads the AMER End User Device Support team, overseeing employee device support, lifecycle delivery, service performance, and team development.
What you'll do
- Lead, coach, and develop the support team and manage SLAs, KPIs, workload, escalations, and operational risks.
- Own device installation, break/fix, replacement, refresh, inventory, onboarding, and offboarding.
- Partner with technical teams, Supply Chain, and vendors to maintain device standards, resolve recurring issues, and improve reliability.
What they ask for
- 5+ years’ experience in end-user technology, device support, or IT support, including 1+ year in a leadership role.
- Experience coaching and developing technical support teams.
- Hands-on knowledge of Windows and macOS desktops/laptops, iOS/Android devices, and peripherals.
- Experience with device deployment, imaging/enrolment, MDM, asset and hardware lifecycle management, inventory, refresh programmes, hardware standards, and vendor-supported services.
Nice to have
- ITIL v4 Foundation certification.
- Experience with automation or zero-touch provisioning, external support vendors, or a global 24/7 technology environment.
Pay
115,000 - 140,000 USD Annual (base salary)
Tools
Windows, macOS, iOS, Android, MDM
Model-written summary · the original posting is authoritative