Bluefish Labs
Director of Professional Services
New York, Hybrid +1 · Director · Full-time · Posted Mar 27, 2026
- Location
- New York, Hybrid
New York, New York, United States - Experience
- 12+ years
About the job
Leads and scales client delivery teams, portfolio strategy, and renewal ownership to deliver AI marketing outcomes for enterprise clients.
What you'll do
- Manage and develop Customer AI Strategists, AI Consultants, and AI Analysts; build scalable delivery processes and frameworks.
- Own portfolio strategy across industry verticals, including renewals, expansion opportunities, and senior client relationships.
- Guide client outcomes and cross-functional alignment; establish best practices for account planning, performance measurement, and client orchestration.
What they ask for
- 12+ years in client services, management consulting, enterprise customer success, or a related field, including meaningful experience managing senior client relationships.
- Track record owning portfolio outcomes, including renewals, expansions, and executive-level engagement across complex, multi-brand or multi-market accounts.
- Experience leading and developing high-performing delivery teams.
- Strong strategic thinking, executive communication, and analytical skills, including developing insight-driven client recommendations.
AI focus
Leads professional services delivering AI marketing outcomes and develops vertical-specific client strategies and narratives.
Model-written summary · the original posting is authoritative